REFUNDS & RETURNS

OUR REFUND & RETURN POLICY

At PERFEKTJA.COM, we strive to ensure that every purchase meets your expectations and leaves you completely satisfied with your shopping experience. However, we understand that there may be occasions where you may need to return or exchange an item. To facilitate this process, we have outlined our refund policy below:

1. Eligibility for Refunds:

  • We accept returns on unworn, unwashed, and undamaged items with original tags attached.
  • Returns must be initiated within 30 days of the delivery date.

2. How to Initiate a Return:

  • To initiate a return, please contact our customer service team at [customer service email or phone number] to request a return authorization.
  • Once your return request is approved, you will receive further instructions on how to proceed with the return.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the item received is defective or damaged.
  • We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

4. Refund Processing:

  • Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria.
  • If the return is approved, we will process your refund within [number] business days.
  • Refunds will be issued to the original payment method used for the purchase.

5. Exchanges:

  • If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange an exchange.
  • Exchanges are subject to product availability.

6. Final Sale Items:

  • Certain items may be marked as final sale and are not eligible for return or exchange. Please refer to the product description for details.

7. Defective or Damaged Items:

  • In the rare event that you receive a defective or damaged item, please contact our customer service team immediately to arrange for a replacement or refund.

8. Contact Us:

  • If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team at [help@perfektja.com]   or   [004915226661898] . We're here to help!

By shopping with PERFEKTJA.COM, you agree to abide by our refund policy as outlined above.

Thank you for choosing PERFEKTJA.COM. We appreciate your support and look forward to serving you again soon!

Sincerely, PERFEKTJA.COM Team

 

 

QUICK RETURNS

Follow the simple steps below in how to return your unwanted items.


Follow the simple steps below in how to return your unwanted items.

  • 1. Register Your Return

    Click HERE to start your return with our return partner, . You will be subjected to and Privacy Policy

  • 2. Post Your Return

    Proceed through to the portal and you’ll be given the option to choose a carrier to fulfil your return.

  • 3. We'll Do The Rest

    Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.


  • Click HERE to start your return with our return partner.

    You will be subjected to  Privacy Policy.

     

  • 2. Post Your Return

    Proceed through to the portal and you’ll be given the option to choose a carrier to fulfil your return.

  • 3. We'll Do The Rest

    Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.